we have received from creators and developers who use STRIX.
Commonly Asked Questions
How Do I Register an Account?
Registration for Strix Cloud is quick and easy. You can register an account by clicking the link below.
How Do I Close My Account?
You can close your account by clicking the “CLOSE ACCOUNT” button under the user settings.
How Do I Use Strix Cloud?
For information on how to use Strix Cloud, please click
Which Platforms Does Strix Cloud Support?
Strix Cloud supports the following platforms:
- Nintendo Switch
- PlayStation 4
What Are the Differences Between Strix Cloud and STRIX ENGINE?
Strix Cloud is a cloud-based solution for developing online games.
It provides all the fundamental functions, such as replicas and matching, required for developing online games.
On the console page, you can start and stop servers simply by clicking a button, and since there is no cost to create and start a server,
the only thing you need to do is develop the client side of your game and Strix Cloud will manage the rest.
As for STRIX ENGINE, it is a server developed for online game development that can be used as on-premises software.
It provides communication libraries and server frameworks which can be freely implemented on a machine prepared by a customer.
I Do Not Know Whether to Choose Strix Cloud or STRIX ENGINE.
STRIX ENGINE is a service provided for corporate clients. For individual use, please use Strix Cloud.
Can I Develop Services Other Than Online Games Using Strix Cloud?
Strix Cloud provides functions such as message relaying which make it possible to develop services other than online games.
Please feel free to use Strix Cloud to help in developing any services you are working on.
Is It Possible for Strix Cloud Servers to Interact with External Servers?
It is possible for Strix Cloud’s servers to interact with external servers by using webhooks.
Are Strix Cloud Monthly User Fees Advanced or Deferred Payments?
Strix Cloud monthly user fees are deferred payments.
Which Payment Methods Are Supported?
Only credit card payment is available.
The following 6 credit card brands are supported:
- AMERICAN EXPRESS
- Diners Club International
Does Strix Cloud Offer Plans That Cater to Educational Institutions or Students?
There are no versions that cater to students or educational institutions.
For educational purposes, please use the free instance type (Type 0).
What Currencies Are Supported for Making Payments on Strix Cloud?
The only supported currency for making payments is the Japanese yen (JPY).
About Type 0 (Free Tier)
Are There Any Free Instance Types?
Type 0 is provided as a free instance type and has a limitation of up to 100 CCU.
*60GB of transfer data is free for each month.
How Many Free Instance Types Can I Create?
Only one instance can be created per account.
Can Games Be Published Using the Free Instance Type?
Yes, games can be published using the free instance type.
There are no restrictions on publishing content created using the free instance type.
Are There Any Points to Be Noted When Using the Free Instance Type?
For accounts without a credit card registered, if the free 60GB of transfer data is exceeded, the instances for that account will be suspended.
About Paid Tier (Types 1 - 4)
What Are the Paid Instance Types?
The paid instance types are Type 1 through Type 4, and there is no CCU limitations for paid instance types.
Is It Possible to Use a Combination of Free and Paid Instance Types?
Yes, you can freely combine both free and paid instance types.
What Are the CCU Guidelines for Paid Instance Types?
In a 4-player PvP match with 5 msg/s, the standard number of CCUs is as follows:
- Type 1: 490 CCU
- Type 2: 2,300 CCU
- Type 3: 3,600 CCU
- Type 4: 7,100 CCU
About Contract Period and Cancellation Fees
Is There a Minimal Usage Period?
No, there is no minimal usage period for Strix Cloud.
Are There Any Contract or Penalty Fees?
No, there are no contract or penalty fees.
What Regions Are Currently Available?
Below are the regions that are currently available:
- Eastern/Western United States
About Version Upgrades
Are Version Upgrades Automatic or Do I Have to Upgrade Them Manually?
Version upgrades are done manually and can be changed via the options menu under your application.
Will Servers Be Suspended During a Version Upgrade?
Unfortunately, servers are suspended during a version upgrade, so please restart your servers after the update has installed.
If an Unused Instance Was Left Running on Strix Cloud, Will the Account or Application Be Suspended?
Only the free Type 0 instance accounts may be suspended if they are not used for a long period of time.
How Will I Receive My Invoices?
Invoices will be sent by email or can be viewed on the console page.
How Many Invoices Will I Receive Using Strix Cloud?
You will receive one invoice per account.
How Is the Monthly Price for Strix Cloud Calculated?
Strix Cloud’s monthly usage fee is calculated by adding the instance usage fee to the amount of transferred data.
What Happens if I Exceed the Free 60GB of Transfer Data on an Account With No Credit Card Registered.
The instance on that account will be suspended.
If you would like to use your instance beyond exceeding the free 60GB of transfer data, please register your payment information.
About Credit Card Payments
If a Credit Card Payment Fails, Will My Paid Instance Be Stopped Immediately?
If a credit card payment fails, your instance will not be stopped immediately, but be sure to contact us when an available credit card is added as soon as possible.
If a Credit Card Payment Fails, When Will I Be Charged Next?
You will be charged twice during next month’s billing. There is a possibility that next month’s billing will be charged earlier.
If the payment is overdue, we well contact you by email.
If a Credit Card Payment Fails, Are There Any Late Payment Charges?
There are no late payment charges if a credit card fails.
If a Credit Card Payment Fails, Will I Receive an Invoice Again?
Yes, we will send you an invoice after the next payment is made.
About Release Notes
Under What Conditions Can You Create or Match Rooms?
It is possible to set various keys that can be used to create and search for rooms when matching.
Using these keys makes it possible to realize a high degree of freedom when matching based on conditions that you have stated for those keys.
Can I Synchronize in-Game Processes Which I Wrote?
By using an RPC (Remote Procedure Call) function, you can synchronize your own custom processes.
Support Inquiry Form and Response Time
Troubles That May Occur Using Strix Cloud
I Cannot Log In to My Strix Cloud Account.
I Cannot Connect to My Strix Cloud's Instances.
I Have Not Received an Email From the Support Team.
Please try contacting our support team via email again: firstname.lastname@example.org
About Changing Your Email Address
How Do I Change My Email Address?
You can change your email address from the account settings on the console page.
About Changing Your Password
How Do I Change My Password?
You can change your password from the account settings on the console page.
How to Reset a Forgotten ID or Password
I Have Forgotten My Registered Email.
I Have Forgotten My Registered Password.
Please click on the “Forgot Password?” button on the login screen.
An email will be sent to your registered email.
Once you receive the email, open the attached link and reset your password.
I Am Using a Paid Instance Type, but I Have Forgotten My Account Information and Cannot Stop It.
About Creating Multiple Accounts
Is It Possible to Create Accounts for Each Title Made?
You cannot create multiple accounts with the same email address.
If you want to create an account for each game title, please register each title with a separate email address.