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FAQ

This is a list of the most frequently asked questions
we have received from creators and developers who use STRIX.
About STRIX

Commonly Asked Questions

What Are the Differences Between Strix Cloud and STRIX ENGINE?

It provides all the fundamental functions, such as replicas and matchmaking, required for developing online games.
On the console page, you can start and stop servers simply by clicking a button, and since there is no cost to create and start a server,
the only thing you need to do is develop the client side of your game and Strix Cloud will manage the rest.

As for STRIX ENGINE, it is a library developed for online game development that can be used as on-premises software.
It provides a network library and server framework which can be freely implemented on a machine prepared by a customer.

I Do Not Know Whether to Choose Strix Cloud or STRIX ENGINE.

If you are a corporate user and would like to know more about STRIX ENGINE, please contact us by filling out the contact form on the Contact Us page.

Can I Develop Services Other Than Online Games Using STRIX?

Please feel free to use STRIX for developing any services you are creating.

About Strix Cloud

About Strix Cloud Accounts

How Do I Register an Account?

How Do I Close My Account?

How Do I Change My Registered Email Address?

I Have Forgotten My Registered Email.

How Do I Change My Password?

I Have Forgotten My Registered Password.

An email will be sent to your registered email.
Once you receive the email, open the attached link and reset your password.

Is It Possible to Create Accounts for Each Title Made?

If you want to create an account for each game title, please register each title with a separate email address.

I Am Using a Paid Instance Type, but I Have Forgotten My Account Information and Cannot Stop It.

If an Unused Instance Was Left Running on Strix Cloud, Will the Account or Application Be Suspended?

About Specifications

How Do I Use Strix Cloud?

Which Platforms Does Strix Cloud Support?

  • Linux
  • Windows/MacOS
  • iOS
  • Android
  • Nintendo Switch
  • PlayStation 4

What Regions Are Currently Available?

  • Tokyo
  • Singapore
  • Australia
  • Eastern/Western United States

Is It Possible for Strix Cloud Servers to Interact with External Servers?

About Cost

Does Strix Cloud Offer Plans That Cater to Educational Institutions or Students?

For educational purposes, please use the free instance type Type 0.

How Is the Monthly Price for Strix Cloud Calculated?

What Happens if I Exceed the Free 60GB of Transfer Data on an Account With No Credit Card Registered?

If you would like to use your instance beyond exceeding the free 60GB of transfer data, please register your payment information.

About Payments

How Can I Make payments?

The following 6 credit card brands are supported:

  • VISA
  • MasterCard
  • JCB
  • AMERICAN EXPRESS
  • Diners Club International
  • Discover

What Currencies Are Supported for Making Payments on Strix Cloud?

Are Fees Advanced or Deferred Payments?

If a Credit Card Payment Fails, Will My Paid Instance Be Stopped Immediately?

If a Credit Card Payment Fails, When Will I Be Charged Next?

If the payment is overdue, we may contact you by email.
 

If a Credit Card Payment Fails, Are There Any Late Payment Charges?

If a Credit Card Payment Fails, Will I Receive an Invoice Again?

How Will I Receive My Invoices?

How Many Invoices Will I Receive Using Strix Cloud?

About Type 0 (Free Tier)

Please Tell Me About the Free Instance Type.

*60GB of transfer data is free for each month.

How Many Free Instance Types Can I Create?

Can Games Be Published Using the Free Instance Type?

There are no restrictions on publishing content created using Type 0.

Are There Any Points to Be Noted When Using the Free Instance Type?

About Paid Tier (Types 1 - 4)

What Are the Paid Instance Types?

Is It Possible to Use a Combination of Free and Paid Instance Types?

What Are the CCU Guidelines for Paid Instance Types?

  • Type 1: 490 CCU
  • Type 2: 2,300 CCU
  • Type 3: 3,600 CCU
  • Type 4: 7,100 CCU

About Version Upgrades

Does Strix Server Upgrade Its Version Automatically, or Do I Need to Update It Manually?

Strix Server versions must be upgraded manually.
 

How to Upgrade Your Strix Server Version
  1. Under the options tab of an existing application, select the version of Strix Server you want to use from the Strix server version dropdown
  2. Click the Save button at the bottom of the page to upgrade your Strix Server version

Do Servers Shut Down Once a Strix Server Version is Upgraded?

Yes, servers will stop once a Strix Server version is upgraded.
Please restart your server(s) once you have upgraded your Strix Server version.

Troubles That May Occur When Using Strix Cloud

I Cannot Log In to My Strix Cloud Account.

Please contact us by filling out the form on the Contact Us page.
One of our staff members will contact you as soon as possible.

Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)

I Cannot Connect to My Strix Cloud's Instances.

Please contact us by filling out the form on the Contact Us page.
One of our staff members will contact you as soon as possible.

Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)

I Have Not Received an Email From the Support Team.

Please contact us by filling out the form on the Contact Us page.
One of our staff members will contact you as soon as possible.

Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)

About STRIX ENGINE

About Contracts

How Do I License STRIX ENGINE?

Please contact us by filling out the form on the Contact Us page.
You will be contacted by one of our staff members.

Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)

How Do I Cancel My STRIX ENGINE License?

Please contact us by filling out the form on the Contact Us page.
You will be contacted by one of our staff members.

Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)

About Specifications

How Do I Use STRIX ENGINE?

After licensing STRIX ENGINE, you will be sent the STRIX ENGINE documentation and API reference.

Which Platforms Does STRIX ENGINE Support?

  • Linux
  • Windows/MacOS
  • iOS
  • Android
  • Nintendo Switch
  • PlayStation 4
General Information

About Contract Period and Cancellation Fees

Is There a Minimal Usage Period?

Are There Any Cancellation or Penalty Fees?

Support Inquiry Form and Response Time

What Should I Do When I Cannot Find an Answer to My Question?

Please contact us by filling out the form on the Contact Us page.
You will be contacted by one of our staff members.

Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)

What Are the Support Hours of Operation?