we have received from creators and developers who use STRIX.
Commonly Asked Questions
What Are the Differences Between Strix Cloud and STRIX ENGINE?
Strix Cloud is a cloud-based solution for developing online games.
It provides all the fundamental functions, such as replicas and matchmaking, required for developing online games.
On the console page, you can start and stop servers simply by clicking a button, and since there is no cost to create and start a server,
the only thing you need to do is develop the client side of your game and Strix Cloud will manage the rest.
As for STRIX ENGINE, it is a library developed for online game development that can be used as on-premises software.
It provides a network library and server framework which can be freely implemented on a machine prepared by a customer.
I Do Not Know Whether to Choose Strix Cloud or STRIX ENGINE.
STRIX ENGINE is a service provided for corporate clients. For individual use, please use Strix Cloud.
If you are a corporate user and would like to know more about STRIX ENGINE, please contact us by filling out the contact form on the Contact Us page.
Can I Develop Services Other Than Online Games Using STRIX?
STRIX provides functions such as message relaying which makes it possible to develop services other than online games.
Please feel free to use STRIX for developing any services you are creating.
About Strix Cloud Accounts
How Do I Register an Account?
You can register a Strix Cloud account by clicking the link below.
How Do I Close My Account?
You can close your account by clicking the “CLOSE ACCOUNT” button under the user settings.
How Do I Change My Registered Email Address?
After logging in to your account, you can change your email address from the account settings on the console page.
I Have Forgotten My Registered Email.
Please contact us by filling out the form on the Contact Us page.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
How Do I Change My Password?
After logging in to your account, you can change your password from the account settings on the console page.
I Have Forgotten My Registered Password.
Please click on the “Forgot Password?” button on the login screen.
An email will be sent to your registered email.
Once you receive the email, open the attached link and reset your password.
Is It Possible to Create Accounts for Each Title Made?
Multiple accounts cannot be created with the same email address.
If you want to create an account for each game title, please register each title with a separate email address.
I Am Using a Paid Instance Type, but I Have Forgotten My Account Information and Cannot Stop It.
Please contact our support team by filling out the form on the Contact Us page.
If an Unused Instance Was Left Running on Strix Cloud, Will the Account or Application Be Suspended?
Only instances created with the free instance type Type 0 may be suspended if they are not used for a long period of time.
About Specifications
How Do I Use Strix Cloud?
For information on how to use Strix Cloud, please read through the Strix Cloud documentation
Which Platforms Does Strix Cloud Support?
Strix Cloud supports the following platforms:
- Linux
- Windows/MacOS
- iOS
- Android
- Nintendo Switch
- PlayStation 4
What Regions Are Currently Available?
Below are the regions that are currently available:
- Tokyo
- Singapore
- Australia
- Eastern/Western United States
Is It Possible for Strix Cloud Servers to Interact with External Servers?
It is possible for Strix Cloud servers to interact with external servers by using webhooks.
About Cost
Does Strix Cloud Offer Plans That Cater to Educational Institutions or Students?
There are no Strix Cloud versions that specifically cater to students or educational institutions.
For educational purposes, please use the free instance type Type 0.
How Is the Monthly Price for Strix Cloud Calculated?
Strix Cloud’s monthly usage fee is calculated by adding the instance usage fee to the amount of transferred data.
What Happens if I Exceed the Free 60GB of Transfer Data on an Account With No Credit Card Registered?
The instance on that account will be suspended.
If you would like to use your instance beyond exceeding the free 60GB of transfer data, please register your payment information.
About Payments
How Can I Make payments?
Only payment through credit card is available.
The following 6 credit card brands are supported:
- VISA
- MasterCard
- JCB
- AMERICAN EXPRESS
- Diners Club International
- Discover
What Currencies Are Supported for Making Payments on Strix Cloud?
The only supported currency for making payments is the Japanese yen (JPY).
Are Fees Advanced or Deferred Payments?
Fees are deferred payments.
If a Credit Card Payment Fails, Will My Paid Instance Be Stopped Immediately?
If a credit card payment fails, your instance will not be stopped immediately. If a payment fails, please register a valid credit card and contact us about the situation as soon as possible.
- Strix Support Team Email
strix-support@soft-gear.co.jp
If a Credit Card Payment Fails, When Will I Be Charged Next?
If a payment fails, please register a valid credit card and contact us about the situation as soon as possible. You will be charged twice during next month’s billing.
*There is a possibility that next month’s billing will be charged earlier.
If the payment is overdue, we may contact you by email.
- Strix Support Team Email
strix-support@soft-gear.co.jp
If a Credit Card Payment Fails, Are There Any Late Payment Charges?
There are no late payment charges if a credit card fails.
If a Credit Card Payment Fails, Will I Receive an Invoice Again?
Yes, we will send you an invoice after the next payment is made.
How Will I Receive My Invoices?
Invoices will be sent by email or can be viewed on the console page.
How Many Invoices Will I Receive Using Strix Cloud?
You will receive one invoice per account.
About Type 0 (Free Tier)
Please Tell Me About the Free Instance Type.
Type 0 is provided as a free instance type and has a limitation of up to 100CCU.
*60GB of transfer data is free for each month.
How Many Free Instance Types Can I Create?
Only one instance can be created per Type 0 account.
Can Games Be Published Using the Free Instance Type?
Yes, games can be published using Type 0.
There are no restrictions on publishing content created using Type 0.
Are There Any Points to Be Noted When Using the Free Instance Type?
For accounts without a credit card registered, if the free 60GB of transfer data is exceeded, the instances for that account will be suspended.
About Paid Tier (Types 1 - 4)
What Are the Paid Instance Types?
The paid instance types are Type 1 through Type 4, and there is no CCU limitations for paid instance types.
Is It Possible to Use a Combination of Free and Paid Instance Types?
Yes, you can freely combine both free and paid instance types.
What Are the CCU Guidelines for Paid Instance Types?
In the case of a 4-player PvP match with 5 msg/s, the standard number of CCUs is as follows:
- Type 1: 490 CCU
- Type 2: 2,300 CCU
- Type 3: 3,600 CCU
- Type 4: 7,100 CCU
About Version Upgrades
Does Strix Server Upgrade Its Version Automatically, or Do I Need to Update It Manually?
Strix Server versions must be upgraded manually.
How to Upgrade Your Strix Server Version
- Under the options tab of an existing application, select the version of Strix Server you want to use from the Strix server version dropdown
- Click the Save button at the bottom of the page to upgrade your Strix Server version
Do Servers Shut Down Once a Strix Server Version is Upgraded?
Yes, servers will stop once a Strix Server version is upgraded.
Please restart your server(s) once you have upgraded your Strix Server version.
Troubles That May Occur When Using Strix Cloud
I Cannot Log In to My Strix Cloud Account.
Please contact us by filling out the form on the Contact Us page.
One of our staff members will contact you as soon as possible.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
I Cannot Connect to My Strix Cloud's Instances.
Please contact us by filling out the form on the Contact Us page.
One of our staff members will contact you as soon as possible.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
I Have Not Received an Email From the Support Team.
Please contact us by filling out the form on the Contact Us page.
One of our staff members will contact you as soon as possible.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
About Contracts
How Do I License STRIX ENGINE?
Please contact us by filling out the form on the Contact Us page.
You will be contacted by one of our staff members.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
How Do I Cancel My STRIX ENGINE License?
Please contact us by filling out the form on the Contact Us page.
You will be contacted by one of our staff members.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
About Specifications
How Do I Use STRIX ENGINE?
After licensing STRIX ENGINE, you will be sent the STRIX ENGINE documentation and API reference.
Which Platforms Does STRIX ENGINE Support?
STRIX ENGINE supports the following platforms:
- Linux
- Windows/MacOS
- iOS
- Android
- Nintendo Switch
- PlayStation 4
About Contract Period and Cancellation Fees
Is There a Minimal Usage Period?
No, there is no minimal usage period for Strix Cloud.
Are There Any Cancellation or Penalty Fees?
There are no cancellation or penalty fees.
Support Inquiry Form and Response Time
What Should I Do When I Cannot Find an Answer to My Question?
Please contact us by filling out the form on the Contact Us page.
You will be contacted by one of our staff members.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)
What Are the Support Hours of Operation?
The hours of operation are as written below.
Hours of Operation: 10:00 – 19:00 JST (excluding weekends, holidays, etc.)