Strix Cloud FAQ

Common Questions

Registration for Strix Cloud is quick and easy. Please check this page.

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

Please check this page.

  • Linux
  • Windows/MacOS
  • iOS
  • Android
  • Nintendo Switch
  • Unity

Strix Cloud is a cloud-based solution for developing online games. Strix Cloud provides all fundamental functions required for developing online games. You can create, set up and stop servers by just clicking buttons in your web browser, so the only thing you need to do is to develop client side of your game and Strix Cloud will manage its’ servers.

Strix Server is service for corporate clients. For individual use please use Strix Cloud. If you’re a corporate user and would like to know more about Strix Server, please contact us by filling in the contact form here.

It is possible to develop services other than online games. Strix Cloud provides various functions such as message relay or room matching, so please use them according to service you’re going to develop,

Interaction with external servers is possible with webhook.

Strix Cloud is postpaid.

Only credit card payment is available

All 6 main credit card brands are supported:

  • VISA
  • MasterCard
  • JCB
  • AMERICAN EXPRESS
  • Diners Club International
  • Discover

There is no student or educational version. For educational reasons, please use the free instance type(Type 0).

Supported currency: Japanese yen (JPY) only.

About free tier

We provide Type 0 as a free instance type. Type 0 has a limitation of 100 CCU. 60GB of transfered data is free for each month.

Only one instance can be created per account.

Yes, you can. There are no any restrictions on publishing content made using free instance type.

For accounts without credit card registered, if the amount of transferred data exceeds 60 GB of free tier, instances will be suspended.

About paid tier

Paid instance types are from Type 1 to Type 4.
There is no CCU number limitations for paid instances.

Yes, you can combine both free and paid types.

In 4 player PvP with 5msg/s proceeded the standard CCU number is the following:
Type1：490 CCU
Type2：2,300 CCU
Type3：3,600 CCU
Type4：7,100 CCU

About contract period/cancellation fee

No, you can use Strix Cloud as long as you want!

No, there’s not.

About regions

Currently available regions:

  • Tokyo
  • Singapore
  • Australia
  • Eastern United States
  • Western United States

About version upgrade

Version upgrade is done manually.

Unfortunately, servers are stopped during version upgrade. Please restart your servers after the update process.

About instances

Accounts in which only free Type 0 instance is created and not used for a long period of time may be suspended.

About invoicing

Invoices are sent by e-mail and can be viewed on the console page.

Number of invoices：One invoice per account

How price is calculated

Instance usage fee + amount of transferred data.

Created instances will be suspended. Please register your credit card before the payment date in order to use paid tier.

About credit card payment

No, the instance won’t stop immediately, but please contact us when you add an available credit card as soon as possible

The next payment will be the next month. There is also a possibility that the next payment will be charged earlier. If the payment is overdue, we well contact you by e-mail.

No, there is not.

We will send you an invoice as soon as the next payment is made.

About release notes

Release notes can be checked in the “news” section. Note that log in is required.
-To see release notes, registration is needed

About features

Since Strix Cloud provides various keys used for room search, you can freely set up matching based on conditions that you state in those keys.

Yes, you can customize synchronization processes using RPC（Remote Procedure Call）

Support inquiry form, response time

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

Troubles that may occur using Strix Cloud

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

About changing email address

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

About changing password

Password can be changed from console page

What to do if you forgot your ID, password

Please contact our support team via e-mail: strix-support@soft-gear.co.jp

We will send you an e-mail with a link to reset your password.

We will contact your credit card company in order to stop your automatic credit card payment

About creating multiple accounts

You can create only one account per e-mail. If you want to create an account for another game title please register an account with another e-mail.