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FAQ

This is a list of the most frequently asked questions
we have received from creators and developers who use STRIX.

Commonly Asked Questions

How Do I Register an Account?

How Do I Close My Account?

How Do I Use Strix Cloud?

Which Platforms Does Strix Cloud Support?

  • Linux
  • Windows/MacOS
  • iOS
  • Android
  • Nintendo Switch
  • PlayStation 4

What Are the Differences Between Strix Cloud and STRIX ENGINE?

It provides all the fundamental functions, such as replicas and matching, required for developing online games.
On the console page, you can start and stop servers simply by clicking a button, and since there is no cost to create and start a server,
the only thing you need to do is develop the client side of your game and Strix Cloud will manage the rest.

As for STRIX ENGINE, it is a server developed for online game development that can be used as on-premises software.
It provides communication libraries and server frameworks which can be freely implemented on a machine prepared by a customer.

I Do Not Know Whether to Choose Strix Cloud or STRIX ENGINE.

If you’re a corporate user and would like to know more about STRIX ENGINE, please contact us by filling in the contact form

https://www.strixengine.com/en/contact/

Can I Develop Services Other Than Online Games Using Strix Cloud?

Please feel free to use Strix Cloud to help in developing any services you are working on.

Is It Possible for Strix Cloud Servers to Interact with External Servers?

Are Strix Cloud Monthly User Fees Advanced or Deferred Payments?

Which Payment Methods Are Supported?

The following 6 credit card brands are supported:

  • VISA
  • MasterCard
  • JCB
  • AMERICAN EXPRESS
  • Diners Club International
  • Discover

Does Strix Cloud Offer Plans That Cater to Educational Institutions or Students?

For educational purposes, please use the free instance type (Type 0).

What Currencies Are Supported for Making Payments on Strix Cloud?

About Type 0 (Free Tier)

Are There Any Free Instance Types?

*60GB of transfer data is free for each month.

How Many Free Instance Types Can I Create?

Can Games Be Published Using the Free Instance Type?

There are no restrictions on publishing content created using the free instance type.

Are There Any Points to Be Noted When Using the Free Instance Type?

About Paid Tier (Types 1 - 4)

What Are the Paid Instance Types?

Is It Possible to Use a Combination of Free and Paid Instance Types?

What Are the CCU Guidelines for Paid Instance Types?

  • Type 1: 490 CCU
  • Type 2: 2,300 CCU
  • Type 3: 3,600 CCU
  • Type 4: 7,100 CCU

About Contract Period and Cancellation Fees

Is There a Minimal Usage Period?

Are There Any Contract or Penalty Fees?

About Regions

What Regions Are Currently Available?

  • Tokyo
  • Singapore
  • Australia
  • Eastern/Western United States

About Version Upgrades

Are Version Upgrades Automatic or Do I Have to Upgrade Them Manually?

Will Servers Be Suspended During a Version Upgrade?

About Instances

If an Unused Instance Was Left Running on Strix Cloud, Will the Account or Application Be Suspended?

About Invoices

How Will I Receive My Invoices?

How Many Invoices Will I Receive Using Strix Cloud?

About Pricing

How Is the Monthly Price for Strix Cloud Calculated?

What Happens if I Exceed the Free 60GB of Transfer Data on an Account With No Credit Card Registered.

If you would like to use your instance beyond exceeding the free 60GB of transfer data, please register your payment information.

About Credit Card Payments

If a Credit Card Payment Fails, Will My Paid Instance Be Stopped Immediately?

If a Credit Card Payment Fails, When Will I Be Charged Next?

If the payment is overdue, we well contact you by email.

If a Credit Card Payment Fails, Are There Any Late Payment Charges?

If a Credit Card Payment Fails, Will I Receive an Invoice Again?

About Release Notes

Where Can I Check the Release Notes?

*Note that you must be logged in to view the News page.

About Features

Under What Conditions Can You Create or Match Rooms?

Using these keys makes it possible to realize a high degree of freedom when matching based on conditions that you have stated for those keys.

Can I Synchronize in-Game Processes Which I Wrote?

Support Inquiry Form and Response Time

What Should I Do When I Cannot Find an Answer to My Question?

Troubles That May Occur Using Strix Cloud

I Cannot Log In to My Strix Cloud Account.

I Cannot Connect to My Strix Cloud's Instances.

I Have Not Received an Email From the Support Team.

About Changing Your Email Address

How Do I Change My Email Address?

About Changing Your Password

How Do I Change My Password?

How to Reset a Forgotten ID or Password

I Have Forgotten My Registered Email.

I Have Forgotten My Registered Password.

An email will be sent to your registered email.
Once you receive the email, open the attached link and reset your password.

I Am Using a Paid Instance Type, but I Have Forgotten My Account Information and Cannot Stop It.

About Creating Multiple Accounts

Is It Possible to Create Accounts for Each Title Made?

If you want to create an account for each game title, please register each title with a separate email address.