Strix Cloud FAQ

Common Questions

Registration for Strix Cloud is quick and easy. Please check this page.

You can close your account by clicking the “CLOSE ACCOUNT” button under the user settings.

For information on how to use the Strix Cloud, please click here.

  • Linux
  • Windows/MacOS
  • iOS
  • Android
  • Nintendo Switch

Strix Cloud is a cloud-based solution for developing online games. Strix Cloud provides all fundamental functions required for developing online games. You can create, set up and stop servers by just clicking buttons in your web browser, so the only thing you need to do is to develop client side of your game and Strix Cloud will manage its’ servers.

Strix Server is service for corporate clients. For individual use please use Strix Cloud. If you’re a corporate user and would like to know more about Strix Server, please contact us by filling in the contact form here.

It is possible to develop services other than online games. Strix Cloud provides various functions such as message relay or room matching, so please use them according to service you’re going to develop,

Interaction with external servers is possible with webhook.

Strix Cloud is postpaid.

Only credit card payment is available

All 6 main credit card brands are supported:

  • VISA
  • MasterCard
  • JCB
  • AMERICAN EXPRESS
  • Diners Club International
  • Discover

There are no versions that cater to students or educational institutions.
For educational purposes, please use the free instance type (Type 0).

Supported currency: Japanese yen (JPY) only.

About free tier

We provide Type 0 as a free instance type. Type 0 has a limitation of 100 CCU. 60GB of transferred data is free for each month.

Only one instance can be created per account.

Yes, you can. There are no any restrictions on publishing content made using free instance type.

For accounts without credit card registered, if the amount of transferred data exceeds 60 GB of free tier, instances will be suspended.

About paid tier

Paid instance types are from Type 1 to Type 4.
There is no CCU number limitations for paid instances.

Yes, you can combine both free and paid types.

In 4 player PvP with 5msg/s proceeded the standard CCU number is the following:
Type1：490 CCU
Type2：2,300 CCU
Type3：3,600 CCU
Type4：7,100 CCU

About contract period/cancellation fee

No, there is no minimal usage period for the Strix Cloud.

No, there is neither a contract nor penalty fee.

About regions

Currently available regions:

  • Tokyo
  • Singapore
  • Australia
  • Eastern/Western United States

About version upgrade

Version upgrade is done manually.

Unfortunately, servers are stopped during version upgrade. Please restart your servers after the update process.

About instances

Accounts in which only free Type 0 instance is created and not used for a long period of time may be suspended.

About invoicing

Invoices are sent by e-mail and can be viewed on the console page.

Number of invoices：One invoice per account

About pricing

Instance usage fee + amount of transferred data.

Created instances will be suspended. Please register your credit card before the payment date in order to use paid tier.

About credit card payments

No, the instance won’t stop immediately, but please contact us when you add an available credit card as soon as possible

The next payment will be the next month. There is also a possibility that the next payment will be charged earlier. If the payment is overdue, we well contact you by e-mail.

There are no late payment charges if a credit card fails.

We will send you an invoice as soon as the next payment is made.

About release notes

Release notes can be checked on the “News” page.
*Note that you must be logged in to view the News page.

About features

Since Strix Cloud provides various keys used for room search, you can freely set up matching based on conditions that you state in those keys.

Yes, you can customize synchronization processes using RPC (Remote Procedure Call)

Support inquiry form and response time

Troubles that may occur using the Strix Cloud

Please contact our support team via e-mail: [email protected]

Please contact our support team via e-mail: [email protected]

Please try contacting our support team via email again: [email protected]

About changing your email address

You can change your email from the account settings on the console page.

About changing your password

You can change your password from the account settings on the console page.

How to Reset a Forgotten ID or Password

Please contact our support team via e-mail: [email protected]

Please click on the “Forgot Password?” button on the login screen.
An email will be sent to your registered email.
Once you receive the email, open the attached link and reset your password.

Please contact our support team via email: [email protected]

About creating multiple accounts

You cannot create multiple accounts with the same email address.
If you want to create an account for each game title, please register each title with a separate email address.